An Important Announcement Regarding Covid-19
In regards to this current situation we at Australian Pensioner Funerals have employed a few changes to how we operate. We will continue to offer 24 hours/ 7 Days support and service, but other services that we offer have been temporarily restricted or suspended in line with the advice of the Australian Government.
Thank you for your support as we work to ensure your needs are met.
- Private family services now have a limited attendance.
Presently the Australian Government has mandated that funeral services are to have no more than 50 family and friends attending. However, as social distancing measures still apply smaller chapels and churches are not able to hold the full number. If you have a location in mind please check with the arranger beforehand that it can accommodate your needs.
- Live-streaming of services is now available.
Live-streaming of services was a service we were trialling before the Covid-19 outbreak, but it has now been fast-tracked to provide families and friends the ability to watch their loved one's funeral service in real time from home.
- Minimising contact with clients
In line with guidelines on social distancing we will be minimising physical contact with clients. This means we will be using phone and video calls to liaise with client families and staff wherever possible.
- Introducing online condolences
We will be introducing online condolences as a way for loved ones to leave messages in lieu of personal conversations that may have taken place at the service. We will be introducing this through our "Funeral Notices" section on this website (found at the bottom of any page).
- Online order of service booklets
Order of service and mass booklets will now be almost exclusively available to view through your personal device. These will be made available as PDFs found through the "Funeral Notices" section on this website (found at the bottom of any page).
If you have any concerns or queries please call us on (03) 9419 0004. Together lets all do our part to manage these strange times and keep our community healthy.